Terms of Service

2.1 You must be at least 18 years old and able to form a legally binding contract to use the Platform.

2.2 You agree to provide accurate, current and complete information when creating an Account and to keep it up to date. You are responsible for all activity under your Account and for keeping your credentials secure, and must notify us promptly of any unauthorised use.

2.3 Each Talent Account is personal to one individual. Employer Accounts may have multiple authorised users with role-based permissions; the Employer is responsible for its users’ compliance with these Terms.

2.4 We may refuse, suspend or close Accounts in accordance with these Terms, including where information is inaccurate or use breaches these Terms.

3.1 Platform and intermediary only. Paathz is a technology platform and intermediary that assists talent discovery and matching. Paathz is not an employer, is not a recruitment or staffing agency, and is not a party to any employment, engagement or other relationship between Talent and Employers.

3.2 Decision-support, not decisions. The Platform surfaces and ranks candidates by fit and provides tools to manage hiring. Match Scores and rankings are estimates and decision-support only. Every hiring decision is made by the Employer.

3.3 No vetting or guarantee of candidates. Paathz does not vet, screen for quality, verify, endorse or guarantee any Talent, and does not warrant any candidate’s identity, qualifications, suitability, conduct or performance. Paathz does not perform background checks or know-your-customer (KYC) checks.

3.4 Employer responsibility. Employers are solely responsible for assessing, verifying and selecting candidates, for all hiring decisions, and for their own due diligence and legal compliance, including any right-to-work, background, reference and suitability checks.

3.5 Verification tools. Any verification tools made available on the Platform (for example, third-party credential checks) are a convenience only, do not constitute vetting by Paathz, and do not transfer to Paathz any responsibility for a candidate’s suitability.

3.6 No guarantee of results. We do not guarantee employment for Talent, suitable candidates or any hire for Employers, or any particular outcome from use of the Platform.

4.1 Free to use. Core use of the Platform by Talent is free of charge. We may offer optional paid features in future, which will be clearly identified and subject to additional terms.

4.2 Your profile. You are responsible for the accuracy of your Paathz Profile and Content, including any CV, video answers, skills, certifications, work-rights information and other details. You must not misrepresent your identity, experience or qualifications.

4.3 Video answers. Video answers are recommended but, except where stated, are not mandatory. By submitting video answers you agree to their processing as described in section 8 and the Privacy Policy.

4.4 Applications and usage limits. Fair-use limits apply, including a limit on the number of applications you may submit in a given period. We may vary these limits to protect the integrity of the Platform.

4.5 Re-application limits. After a rejection, withdrawal or pass, a cooldown period may apply before you can re-apply to the same role. The applicable periods are set out in our published policy.

4.6 Profile visibility. You control your profile visibility (for example, public, private, or recruiter-only). You are responsible for your visibility choices and the Content you choose to make available.

4.7 No circumvention. You agree not to use the Platform to solicit users for services outside the Platform in breach of these Terms, or to scrape or harvest data.

5.1 Subscriptions. Access to Employer features requires a paid Subscription. Subscriptions are offered in tiers with different allowances (such as active job posts and sites). Plan details, prices and allowances are as set out at the point of purchase or in your order.

5.2 Fees and billing. Fees are charged through our third-party payment processor (Stripe). You authorise us (via the processor) to charge the applicable fees. Prices may be quoted in a base currency and billed in local currency, and are exclusive of taxes (including GST) unless stated, which you are responsible for.

5.3 Billing cycle and changes. Subscriptions bill on a recurring basis. Mid-cycle changes (such as a tier change or added site) are prorated.

5.4 Renewal failure and non-payment. If a payment fails, a grace period with retries applies, after which access may be restricted. We will not delete your data solely because of a payment failure during the grace period.

5.5 Refunds and cancellation. Refunds and cancellation are handled in accordance with our published billing policy and any consumer-law rights that apply in your market.

5.6 Employer obligations. Employers must: (a) use the Platform only for genuine hiring; (b) comply with all applicable employment, anti-discrimination, data-protection and other laws; (c) not use the Platform to discriminate on the basis of any protected characteristic; (d) handle candidate data lawfully and only for legitimate recruitment purposes; and (e) be solely responsible for their hiring decisions and communications with candidates.

7.1 Your Content. You retain ownership of the Content you submit. You are responsible for your Content and represent that you have the rights to submit it and that it does not infringe any third-party rights or any law.

7.2 Licence to Paathz. You grant Paathz a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt, process, display and otherwise use your Content as necessary to operate, provide, secure and improve the Platform and Services, including sharing Talent Content with Employers as part of the matching and hiring process, and as further described in section 8.

7.3 Feedback. If you provide feedback or suggestions, we may use them without restriction or obligation to you.

8.1 Privacy Policy. Our collection and use of personal data is described in our Privacy Policy, which forms part of these Terms. Where these Terms and the Privacy Policy conflict in respect of personal data, the Privacy Policy governs.

8.2 Automated processing and AI. The Platform uses automated, AI-assisted processing to build profiles and to generate Match Scores that rank candidates by fit. These outputs are decision-support only, and a human recruiter makes every hiring decision. Where required by applicable law, you have the right to be informed about, to obtain human review of, and to contest such automated processing, as described in the Privacy Policy.

8.3 Use of Platform Data to operate and improve the Services. You agree that we may collect, store and use Platform Data — including Talent data and Content, Employer data, and all Users’ interactions with the Platform (such as applications, slides, views, ratings, hiring actions and decisions, usage activity) — to operate, maintain, secure, analyse, develop, train, evaluate and improve the Platform, the Services, and our matching and ranking models, algorithms and features.

8.4 Model training. Without limiting clause 8.3, you acknowledge and agree that we may use Platform Data to train, test, validate and improve our machine-learning models and the algorithms underlying the Platform’s features. We process personal data for these purposes only on a lawful basis and in accordance with applicable data-protection law.

8.5 De-identified and aggregated data. We may create de-identified and aggregated data derived from Platform Data that does not identify any individual (and, where applicable, any Employer). We may use, disclose and commercialise such de-identified and aggregated data for any lawful purpose, including research, benchmarking and analytics products (such as industry workforce intelligence). We own all rights in such de-identified and aggregated data, and these rights survive termination.

8.6 Compliance. We process personal data in accordance with applicable data-protection laws, including the General Data Protection Regulation (EU/UK) and the Personal Data Protection Act (Singapore), as detailed in the Privacy Policy.

8.7 Retention and deletion. We retain data as described in the Privacy Policy. On account deletion we remove your profile Content and videos, while certain records may be retained where required for legal, security or compliance purposes.

8.8 Security. We apply appropriate technical and organisational measures to protect data. Suspected security issues should be reported to security@paathz.com.

9.1 Our IP. Paathz owns and retains all rights in the Platform, the Services, the hospitality taxonomy, and all underlying technology, software, models and algorithms, and all related intellectual property. The matching methodology is proprietary and may be subject to pending patent applications.

9.2 Trade marks. “Paathz”, the Paathz logo, “Paathz Profile” and the “slide” / slide-to-apply naming are trade marks of Paathz. You may not use them without our prior written consent.

9.3 Limited licence to you. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended purpose. No other rights are granted.

9.4 Employer Content. Employers retain rights in their job postings and materials and grant us a licence to host, display and optimise them (including automated checks such as bias and readability) for the purpose of providing the Services.

10.1 The Platform relies on third-party services (for example, payment processing and credential verification) and may link to third-party sites. We are not responsible for third-party services or content, which are subject to their own terms.

11.1 “As is”. To the maximum extent permitted by law, the Platform is provided “as is” and “as available”, and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Platform will be uninterrupted, secure or error-free, or that Match Scores are accurate or complete.

11.2 No liability for candidates or hires. Because Employers alone assess and select candidates, to the maximum extent permitted by law Paathz shall not be liable to any Employer or any other person for: (a) any candidate’s identity, qualifications, suitability, conduct, misrepresentation or performance; (b) any hiring decision or its consequences; or (c) any loss arising from a hire, a non-hire, or reliance on system recommendations.

11.3 Between Users. We are not responsible for the acts or omissions of any User, or for any dispute between Talent and an Employer.

11.4 Local law. Nothing in these Terms excludes liability that cannot be excluded by law (for example, for fraud or death or personal injury caused by negligence).

12.1 Exclusions. To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data, goodwill or business, arising out of or relating to the Platform or these Terms.

12.2 Cap. To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Platform or these Terms shall not exceed the total fees you paid to Paathz in the 12 months before the event giving rise to the claim.

12.3 Talent. As Talent use the Platform free of charge, our liability to Talent is limited to the maximum extent permitted by law.

13.1 You agree to indemnify and hold harmless Paathz from and against claims, losses, liabilities and costs (including reasonable legal fees) arising out of or relating to: (a) your breach of these Terms or applicable law; (b) your Content; (c) for Employers, your hiring decisions, candidate communications, and any employment or discrimination claim; and (d) your misuse of the Platform or of another User’s data.

14.1 You may stop using the Platform and close your Account at any time. Employers may cancel a Subscription as set out in section 5.

14.2 We may suspend or terminate your access, with or without notice where appropriate, if you breach these Terms or applicable law, or to protect the Platform, other Users or Paathz.

14.3 On termination, the licences you grant in respect of Content end, except that (a) we may retain and use de-identified and aggregated data under clause 8.5, and (b) we may retain records as required for legal, security or compliance purposes. Sections that by their nature survive (including 7.2 to the extent necessary, 8.5, 9, 11, 12, 13 and 15) survive termination.

15.1 We may modify the Platform and may update these Terms from time to time. We will take reasonable steps to notify you of material changes. Continued use after changes take effect constitutes acceptance, subject to any notice or consent required by law.

16.1 Governing law. These Terms are governed by the laws of Singapore, without regard to conflict-of-law rules, save that mandatory consumer or local-law protections in your country of residence may also apply and, where they cannot be excluded, prevail.

16.2 Disputes. We encourage you to contact us first so we can try to resolve any dispute informally and in good faith. Any dispute relating to these Terms or the Platform will otherwise be handled in accordance with our published dispute-resolution process, subject to any mandatory consumer rights and forums available to you under the law of your country of residence.

17.1 Entire agreement. These Terms and the Privacy Policy (and any order or plan terms) are the entire agreement between you and Paathz regarding the Platform and supersede prior agreements on that subject.

17.2 Severability. If any provision is unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions remain in effect.

17.3 No waiver; assignment. A failure to enforce is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, financing or sale of assets.

17.4 Notices. We may give notices through the Platform or by email. Legal notices to Paathz should be sent to legal@paathz.com and to the registered address above.

17.5 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.